Delivery Commitments

Turnaround &
On-Time Delivery.

We maintain a ≥98% on-time delivery rate, measured from case receipt to door. Rush services available on most products — confirmed by your case manager.

≥98%

On-Time Rate

24h

Rush Cut-off 12 PM ET

Same Day

Ship Confirm

All Cases

Tracked

Fastest Turnaround

2 Days

PMMA Provisional Rush

98%

On-Time Delivery

Cases delivered

2 Days

Example rush window

Product families

Lead Times

Standard & Rush Schedules.

Restoration / Product Category Standard Lead Time Rush Available

Rush cases must be received by 12:00 PM Eastern Time on a lab business day. Subject to available capacity. Contact your case manager to confirm availability before submission.

Shipping Partners

Carriers & Delivery Options.

✈

FedEx Priority Overnight

Next morning

Best for: Rush cases, time-sensitive

📦

FedEx Standard Overnight

Next afternoon

Best for: Standard overnight delivery

🚀

UPS Next Day Air

Next morning

Best for: Alternate carrier option

🚚

UPS Ground

2–5 business days

Best for: Non-urgent cases, local

📬

USPS Priority Mail

1–3 business days

Best for: Small items, guards

📍

Clinic Pickup

Same day

Best for: Jacksonville area practices

Your Tracking

Carrier preferences are saved in Account Settings. Tracking numbers appear in your portal case detail page the moment labels are generated — usually same day as ship.

100% of shipments receive tracking

Every Package

Tamper-Evident

+ Case ID externally labeled

Packaging Standards

Safe Delivery,
Every Time.

Every restoration ships in protective, tamper-evident packaging designed to preserve ceramic integrity from lab bench to operatory tray.

🔒

Tamper-Evident Sealing

Every case sealed and signed before dispatch with a unique tamper strip.

🌡

Temperature-Stable Cushioning

Protects ceramics from thermal shock and vibration in transit.

🏷

Case ID Labeled Externally

Verify case ID on arrival without opening the package.

📋

Technician Sign-Off Included

Physical QC checklist inside every shipment, every time.

Remake Policy

We Stand Behind
Our Work.

If a case arrives with a fabrication defect attributable to our lab, we will remake it at no charge. Communicate via the Case Detail message thread with photos and description.

What is Covered

Marginal fit issues from lab fabrication

Shade mismatch within lab's shade tolerance

Fractures before seating attributable to fabrication

Incorrect tooth number or arch

Contact Support

Guarantee

Free Remakes on
Lab Defects

Ready to Partner?

Start Your First Case Today.

Register your practice and receive a dedicated case manager, priority onboarding, and guaranteed turnaround on your first submission.

BAA on Activation

ISO-Aligned Processes

No Setup Fees

Cancel Anytime

Turnaround &On-Time Delivery.