Delivery Commitments
Turnaround &
On-Time Delivery.
We maintain a ≥98% on-time delivery rate, measured from case receipt to door. Rush services available on most products — confirmed by your case manager.
≥98%
On-Time Rate
24h
Rush Cut-off 12 PM ET
Same Day
Ship Confirm
All Cases
Tracked
Fastest Turnaround
2 Days
PMMA Provisional Rush
Lead Times
Standard & Rush Schedules.
Every Package
Tamper-Evident
+ Case ID externally labeled
Packaging Standards
Safe Delivery,
Every Time.
Every restoration ships in protective, tamper-evident packaging designed to preserve ceramic integrity from lab bench to operatory tray.
🔒
Tamper-Evident Sealing
Every case sealed and signed before dispatch with a unique tamper strip.
🌡
Temperature-Stable Cushioning
Protects ceramics from thermal shock and vibration in transit.
🏷
Case ID Labeled Externally
Verify case ID on arrival without opening the package.
📋
Technician Sign-Off Included
Physical QC checklist inside every shipment, every time.
Remake Policy
We Stand Behind
Our Work.
If a case arrives with a fabrication defect attributable to our lab, we will remake it at no charge. Communicate via the Case Detail message thread with photos and description.
Contact Support →
Guarantee
Free Remakes on
Lab Defects
Lab Defects